Returns & Refund Policy for M & S Tyres

Last Updated: October 13, 2025

At M & S Tyres Pty Ltd (ABN:13 673 545 205), we are committed to providing high-quality products and services. This policy outlines your rights and our responsibilities in line with the Australian Consumer Law (ACL).

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

● For a major failure with a product or service, you are entitled to a replacement or refund and for compensation for any other reasonably foreseeable loss or damage.

● If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

A major failure occurs when an item is significantly different from the description, substantially unfit for its purpose, or unsafe.

Reporting an Issue

If you believe there is a fault with a product you have purchased or a service we have provided, please contact us as soon as possible by:

● Email: [email protected]

● Phone: 1800 678 973

Please provide your proof of purchase (receipt or invoice) and a clear description of the issue. We may need to inspect the product or vehicle to assess the fault.

Change of Mind

Please choose your products carefully. We do not offer refunds, credits, or exchanges for change of mind or for products that were ordered incorrectly.

Return Shipping

For any approved returns, the customer is responsible for any shipping costs associated with returning the product to us. We recommend using a trackable shipping service.

Processing Refunds

Once a refund has been approved, we will process it within 10 business days to your original payment method.