Privacy Policy for M & S Tyres
Effective Date: October 13, 2025
Your privacy is important to us. This policy outlines how M & S Tyres Pty Ltd (“we”, “us”, “our”) (ABN:13 673 545 205) collects, uses, and protects your personal information in compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy applies to information collected through our website (mstyres.com.au), over the phone, and in person.
1. Information We Collect
We collect personal information necessary to provide our services to you. This may include:
● Contact Details: Your name, phone number, and email address.
● Location Details: Your home or business address.
● Vehicle Details: Vehicle make, model, and registration number.
● Financial Details: Billing and payment information for processing transactions.
2. How We Collect Information
We collect information directly from you when you:
● Fill out a contact or enquiry form on our website.
● Make a purchase through our online store.
● Create a customer account.
● Book an appointment.
● Contact us via phone or in person.
3. Why We Use Your Information
We use your personal information for the following purposes:
● To provide you with quotes for our products and services.
● To book and manage appointments.
● To process orders and payments securely.
● To create and manage your customer account.
● To send you marketing communications, such as special offers or updates, which you can opt-out of at any time.
4. Sharing Your Information
We do not sell your personal information. We may share it with trusted third parties only when necessary to provide our services, including:
● Payment Processors: To securely handle financial transactions.
● Service Providers: Such as our accounting software (e.g., Xero) and customer relationship management platform (HubSpot) to manage our business operations.
● Suppliers & Couriers: To order parts or arrange for the delivery of products to you.
● Email Marketing Platforms: To send you newsletters and promotional emails.
We only share the information necessary for these third parties to perform their function.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. A cookie is a small data file stored on your device. We use them for:
● Essential Functionality: To enable core site features like our shopping cart and customer login.
● Analytics: To understand how visitors use our website (e.g., via Google Analytics), helping us improve our services.
● Advertising: To deliver relevant ads to you (e.g., via a Facebook Pixel).
You can manage or disable cookies through your internet browser settings.
6. Data Security and Storage
We are committed to protecting your information. We store your data in secure digital databases and use reputable software solutions, including HubSpot and our accounting system, which have their own robust security measures.
7. Your Rights and Choices
You have the right to control your personal information.
● Access and Correction: You can request access to the personal information we hold about you or ask us to correct it.
● Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in the email.
To exercise these rights, please contact us using the details below.
8. Contact Us
If you have any questions about this privacy policy or wish to make a privacy-related request, please contact us at:
Phone: 1800 678 973 Email: [email protected]
9. Changes to This Policy
We may update this policy from time to time. The most current version will always be available on our website.